Privacy Policy
Privacy Policy for cliveburns.com
Last Updated: 30 July 2025
cliveburns.com ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information.
1. What Information We Collect
We may collect the following types of information:
- Personal Information: Your name, email address, phone number, billing and shipping address.
- Sensitive Information: As part of providing coaching services, you may voluntarily provide us with information about your health, including weight, height, existing medical conditions, injuries, and lifestyle habits. We only collect this with your explicit consent and for the sole purpose of tailoring our services safely and effectively.
- Financial Information: We do not store your full credit card details. All payments are processed through our secure third-party payment gateways ([e.g., Stripe, PayPal]).
- Usage Data: Information about how you use our website, such as your IP address, browser type, and pages visited, collected via cookies and analytics tools.
2. How We Collect Your Information
We collect information directly from you when you:
- Sign up for an account.
- Purchase a course or coaching package.
- Fill out a contact form or pre-exercise questionnaire.
- Communicate with us via email or during coaching calls.
- Browse our website (via cookies).
3. Why We Collect Your Information
The primary purpose for which we collect your information is to provide you with our Services. Specifically, we use it to:
- Create and manage your account.
- Process your payments.
- Deliver online course content.
- Tailor coaching advice to your specific situation and goals.
- Communicate with you about your progress and our services.
- Send you marketing communications, which you can opt-out of at any time.
- Improve our website and services.
4. Use and Disclosure of Information
We will not sell or rent your personal information. We will only disclose your information to third parties under the following circumstances:
- To our trusted third-party service providers who assist us in operating our business (e.g., payment processors, email marketing platforms like Mailchimp, website hosting).
- If required by law, such as in response to a court order or subpoena.
- If we believe it's necessary to protect our rights, property, or safety, or that of our users.
Some of our service providers may be located overseas. By providing us with your personal information, you consent to the disclosure of your information to these overseas entities.
5. Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes using secure socket layer (SSL) technology and storing information on secure servers.
6. Your Rights: Access and Correction
You have the right to request access to the personal information we hold about you. You also have the right to request that we correct any information that is inaccurate, out of date, or incomplete. To do so, please contact us at the details below.
7. Marketing and Opting Out
We may use your personal information to send you promotional material about our services. You can opt-out of receiving marketing communications from us at any time by clicking the "unsubscribe" link in any promotional email or by contacting us directly.
8. Cookies
Our website uses "cookies" to enhance your experience. Cookies are small files that a site transfers to your computer's hard drive through your web browser. They enable the site to recognise your browser and capture and remember certain information. You can choose to disable cookies through your browser settings.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The most current version will always be posted on this page.
